Refund Policy
Last updated: December 2024
30-Day Money-Back Guarantee
We stand behind our service with a 30-day money-back guarantee. If you are not completely satisfied with your pay stub or our service, you can request a full refund within 30 days of your purchase.
Eligible Refund Reasons
- Technical issues preventing you from generating your pay stub
- Calculation errors in the generated pay stub
- Formatting issues that make the pay stub unusable
- Service not meeting your expectations
How to Request a Refund
To request a refund, please contact our support team at support@renterpaystub.com with your order details and reason for the refund request.
Please include:
- Your order confirmation number
- Email address used for the purchase
- Reason for the refund request
- Any relevant screenshots or documentation
Refund Processing
Once your refund request is approved, we will process the refund within 3-5 business days. The refund will be credited back to your original payment method.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing times.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Requests made after 30 days from the purchase date
- Misuse of the service for fraudulent purposes
- User error in entering incorrect information
- Change of mind after successfully generating and downloading the pay stub
Contact Information
If you have any questions about our refund policy or need assistance with a refund request, please contact us:
Email: support@renterpaystub.com
Phone: 1-555-123-4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST